A receptionist is a person in an office/administrative support position. An office is generally a room or other area in which people work, but may also denote a position within an Organization with specific duties attached The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to greet any visitors, patients, or clients.
A receptionist is usually expected to have a high school diploma or the equivalent, but a receptionist may also possess a vocational certificate/diploma in business and office administration. A high school diploma is a Diploma awarded for the completion of High school. Vocational education or Vocational Education and Training (VET also called Career and Technical Education (CTE prepares learners for jobs that are based Although a post secondary degree is not normally required for this position, some receptionists may hold four year university degrees in a variety of majors. Higher education is Education that is provided by universities, vocational universities, Community colleges Liberal arts colleges Some receptionists may even hold advanced degrees.
The business duties of a receptionist may include: answering visitor inquiries about a company and its products or services, directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones or a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Basic principle A traditional landline telephone system also known as "plain old telephone service" (POTS, commonly handles both signaling and audio information Some receptionists may also perform bookkeeping or cashiering duties. Bookkeeping (also book-keeping or book keeping) is the recording of all Financial transactions undertaken by an individual or Organization (including Cashiering (sometimes referred to a degradation ceremony, although that term may Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy.
A receptionist may also assume some security guard access control functions for an organization by verifying employee identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.
A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintain a calm, courteous and professional demeanor at all times regardless of the visitor's behavior. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
Depending upon the industry, a receptionist position can be considered a low-ranking, dead end or servile position, or it could be perceived as having a certain veneer of glamor with opportunities for networking in order to advance to other positions within a specific field. Some people may use this type of job as a way to familiarize oneself with office work, or to learn of other functions or positions within a corporation. Some people use receptionist work as a way to earn money while pursuing further educational opportunities or other career interests such as in the performing arts or as writers.
While many persons working as receptionists continue in that position throughout their careers, some receptionists may advance to other administrative jobs such as customer service representative, dispatcher, interviewers, secretary, production assistant, personal assistant, Marketing and executive assistant. In smaller businesses, such as doctor's or lawyer's office, a receptionist may also be the office manager who is charged with a diversity of middle management level business operations. When receptionists leave the job, they often enter other career fields such as sales and marketing, public relations or other media occupations.
A few famous people were receptionists in the beginning, such as Betty Williams, a co-recipient of the 1976 Nobel Peace Prize. Betty Williams (born 22 May, 1943) was a co-recipient with Mairead Corrigan of the Nobel Year 1976 ( MCMLXXVI) was a Leap year starting on Thursday (link will display full calendar of the Gregorian calendar. The Nobel Peace Prize ( Swedish, Danish and Nobels fredspris is one of five Nobel Prizes Bequeathed by the Swedish industrialist and inventor A number of celebrities had worked as receptionists before they became famous, such as singer/songwriter Naomi Judd and the late entrepreneur/Beatle wife Linda McCartney[1]. Naomi Judd is an American Country music Singer, Songwriter, and activist Linda Louise McCartney (née Eastman, formerly See, September 24 1941 – April 17 1998 was an American Photographer, Musician and Other famous people who began their careers as receptionists or worked in the field include civil rights activist Rosa Parks and former Hewlett Packard CEO Carly Fiorina. Rosa Louise McCauley Parks (February 4 1913 – October 24 2005 was an African American Civil rights activist whom the U A chief executive officer ( CEO) or chief executive is typically the highest-ranking corporate officer ( executive) or administrator Carleton "Carly" Sneed Fiorina (born Cara Carleton Sneed on September 6, 1954) is an American businesswoman
The advancement of office automation has eliminated some receptionists' jobs. Office automation refers to the varied Computer machinery and Software used to digitally create collect store manipulate and relay office information needed for For example, a telephone call could be answered by a computer. However, a receptionist who possesses strong office/technical skills and who is also adept in courtesy, tact and diplomacy is still considered an asset to a company's business image, and is still very much in demand in the business world.
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