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Public relations (PR) is the practice of managing the flow of information between an organization and its publics. 1 PR aims to gain an organization or individual positive exposure to their key stakeholders. Common activities include speaking at conferences, winning industry awards, working with the press and employee communications.


Contents

Definition

The Public Relations Society (PRSA) of America coined the first widely accepted definition of Public Relations in 19882, "Public relations helps an organization and its publics adapt mutually to each other. " According to the PRSA, the essential functions of Public Relations include research, planning, communications dialogue and evaluation. 3

Edward Louis Bernays, who is considered the founding father of modern public relations along with Ivy Lee, defined public relations as a management function which tabulates public attitudes, defines the policies, procedures and interest of an organization followed by executing a program of action to earn public understanding and acceptance," in the early 1900s(see history of public relations). Edward Louis Bernays ( November 22, 1891 – March 9, 1995) is considered one of the fathers of the field of Public relations along Ivy Ledbetter Lee ( July 16, 1877 – November 9, 1934) is considered by some to be the founder of modern Public relations, although history of public relations is mostly confined to the early half of the twentieth century however there is evidence of the practices scattered through history

Today "Public Relations is a set of management, supervisory, and technical functions that foster an organization's ability to strategically listen to, appreciate, and respond to those persons whose mutually beneficial relationships with the organization are necessary if it is to achieve its missions and values. " (Robert L. Heath, Encyclopedia of Public Relations). Essentially it is a management function that focuses on two-way communication and fostering of mutually beneficial relationships between an organization and its publics.

There is a school of public relations that holds that it is about relationship management. Phillips, explored this concept in his paper "Towards relationship management: Public relations at the core of organisational development" paper in 2006 which lists a range of academics and practitioners who support this view.

The Industry Today

The public relations industry is most prominently separated into two camps - in-house and agency. As industry consolidation becomes more prevalent5 organizations are more often faced with a choice between boutique firms or large global agencies. Smaller firms typically specialize in only a couple topic areas so they have a greater understanding of their client's business and stronger relationships with journalists in a specific market. They are also often cheaper and grant more attention to smaller clients. [1]. Larger firms have access to more resources and experts in certain areas of public relations.

Almost any organization that has a stake in how it is portrayed in the public arena employs some level of public relations. Most often one or more PR managers that work for the company works with a team of agency employees that work on several different accounts. Large organizations have larger dedicated teams for PR. [2].

Public relations is an important management function in any organization. An effective public relations plan for an organization is developed to communicate a message that coincides with organizational goals and seeks to benefit mutual interests whenever possible[3].

A number of specialties exist within the field of private relations, such as Investor Relations or Labor Relations. Investor Relations (IR is a strategic management responsibility that integrates finance communication marketing and securities law compliance to enable the most effective two-way communication The field of industrial relations (also called labor relations) looks at the relationship between Management and workers particularly groups of workers represented

Methods, tools and tactics

Public relations and publicity are not synonymous but many PR campaign include provisions for publicity. Publicity is the deliberate attempt to manage the public's perception of a subject Publicity is the spreading of information to gain public awareness for a product, person, service, cause or organization, and can be seen as a result of effective PR planning.

Audience targeting

A fundamental technique used in public relations is to identify the target audience, and to tailor every message to appeal to that audience. It can be a general, nationwide or worldwide audience, but it is more often a segment of a population. Marketers often refer to economy-driven "demographics," such as "white males 18-49," but in public relations an audience is more fluid, being whoever someone wants to reach. Demographics or demographic data refers to selected population characteristics as used in government Marketing or opinion research or the Demographic profiles For example, recent political audiences include "soccer moms" and "NASCAR dads. In North American social cultural and political discourse soccer mom broadly refers to a middle-class Suburban woman who spends a significant In North American social cultural and political discourse NASCAR dad refers broadly to a Demographic group of white usually middle-aged working-class " There is also a psychographic grouping based on fitness level, eating preferences, "adrenaline junkies,"etc. . .

In addition to audiences, there are usually stakeholders, literally people who have a "stake" in a given issue. A corporate stakeholder is a party who affects or can be affected by the company's actions All audiences are stakeholders (or presumptive stakeholders), but not all stakeholders are audiences. For example, a charity commissions a PR agency to create an advertising campaign to raise money to find a cure for a disease. The charity and the people with the disease are stakeholders, but the audience is anyone who is likely to donate money.

Sometimes the interests of differing audiences and stakeholders common to a PR effort necessitate the creation of several distinct but still complementary messages. This is not always easy to do, and sometimes – especially in politics – a spokesperson or client says something to one audience that angers another audience or group of stakeholders.

Lobby groups

Lobby groups are established to influence government policy, corporate policy, or public opinion. An interest group (also advocacy group, lobby group, pressure group or special interest group) is an organized collection of people who seek These groups claim to represent a particular interest. When a lobby group hides its true purpose and support base it is known as a front group. A front organization is any entity set up by and controlled by another organization such as intelligence agencies, Organized crime groups banned organizations religious

Spin

In public relations, spin is sometimes a pejorative term signifying a heavily biased portrayal in one's own favour of an event or situation. Words and phrases are pejorative if they imply disapproval or contempt While traditional public relations may also rely on creative presentation of the facts, "spin" often, though not always, implies disingenuous, deceptive and/or highly manipulative tactics. In Public relations, spin is a usually Pejorative term signifying a heavily biased portrayal in one's own favor of an event or situation it is a Euphemism Politicians are often accused of spin by commentators and political opponents, when they produce a counter argument or position. In the modern world, most PR practitioners are discouraged to use spin because it is fundamentally counterproductive to the industry's ultimate goal of building relationships with constituents.

The techniques of "spin" include Selectively presenting facts and quotes that support one's position (cherry picking), the so-called "non-denial denial," Phrasing in a way that assumes unproven truths, euphemisms for drawing attention away from items considered distasteful, and ambiguity in public statements. Cherry picking may also refer to the process of Collecting erroneous Coins Cherry picking is the act of pointing at individual cases or Non-denial denial is a phrase that became popular in the wake of the Watergate scandal, referring to an equivocal denial particularly one made by an official to the A euphemism is a substitution of an agreeable or less offensive expression in place of one that may offend or suggest something unpleasant to the listener or in the case of doublespeak Another spin technique involves careful choice of timing in the release of certain news so it can take advantage of prominent events in the news. A famous reference to this practice occurred when British Government press officer Jo Moore used the phrase It's now a very good day to get out anything we want to bury, (widely paraphrased or misquoted as "It's a good day to bury bad news"), in an email sent on September 11, 2001. Jo Moore (born 1963 served as a British special adviser and press officer (' Spin doctor ' and was embroiled in scandal while working as advisor to the Paraphrase ( IPA: /ˈpærəˌfreɪz/ is restatement of a text or passage using other words A misquotation is an accidental or intentional misrepresentation of a person's speech or writing involving one or more of Omission of important context: The Year 2001 ( MMI) was a Common year starting on Monday according to the Gregorian calendar. The furor caused when this email was reported in the press eventually caused her to resign.

Spin doctor

Skilled practitioners of spin are sometimes called "spin doctors", though probably not to their faces unless it is said facetiously. It is the PR equivalent of calling a writer a "hack". Hack writer is a Colloquial, usually Pejorative, term used to refer to a Writer who is paid to write low-quality quickly put-together articles or books Perhaps the most well-known person in the UK often described as a "spin doctor" is Alastair Campbell, who was involved with Tony Blair's public relations between 1994 and 2003, and also played a controversial role as press relations officer to the British and Irish Lions rugby union side during their 2005 tour of New Zealand. This is about the political associate of Tony Blair for others see Alistair Campbell (disambiguation. Anthony Charles Lynton "Tony" Blair (born 6 May 1953 is a British Politician who was Prime Minister of the United Kingdom from 2 May 1997 to The British and Irish Lions (until 2001 known as the British Isles Rugby Union Team or "British Lions" Rugby union side comprises a pick of the best players from Overview See also Playing rugby union A rugby union match lasts for 80 minutes (plus stoppage time with a short In 2005 the British and Irish Lions Rugby union team toured New Zealand for the first time since 1993 suffering a 3–0 whitewash at the hands of

State-run media in many countries also engage in spin by selectively allowing news stories that are favorable to the government while censoring anything that could be considered critical. "Popular press" redirects here note that the University of Wisconsin Press publishes under the imprint "The Popular Press" They may also use propaganda to indoctrinate or actively influence citizens' opinions. Propaganda is a concerted set of messages aimed at influencing the opinions or behaviors of large numbers of people Indoctrination is the process of inculcating Ideas attitudes, cognitive strategies or a professional Methodology.

Meet and Greet

Many businesses and organizations will use a Meet and Greet as a method of introducing two or more parties to each other in a comfortable setting. These will generally involve some sort of incentive, usually food catered from restaurants, to encourage employees or members to participate.

There are opposing schools of thought as to how the specific mechanics of a Meet and Greet operate. The Gardiner school of thought states that unless specified as an informal event, all parties should arrive promptly at the time at which the event is schedule to start. The Kolanowski school of thought, however, states that parties may arrive at any time after the event begins, in order to provide a more relaxed interaction environment.

Other

Politics and civil society

Defining the opponent

A tactic used in political campaigns is known as "defining one's opponent". Opponents can be candidates, organizations and other groups of people.

In the 2004 US presidential campaign, George W. Bush defined John Kerry as a "flip-flopper," among other characterizations, which were widely reported and repeated by the media, particularly the conservative media. The United States presidential election of 2004 was held on Tuesday November 2, 2004, to elect the President of the United States. George Walker Bush ( born July 6 1946 is the forty-third and current President of the United States. } John Forbes Kerry (born December 11 1943 is an American Politician who is currently serving his fourth term as the junior United States Senator Similarly, George H.W. Bush characterized Michael Dukakis as weak on crime (the Willie Horton ad) and as hopelessly liberal ("a card-carrying member of the ACLU"). George Herbert Walker Bush (born June 12 1924 served as the forty-first President of the United States from 1989 to 1993 Michael Stanley Dukakis (born November 3, 1933) is an American Democratic politician former Governor of Massachusetts, and was the Democratic William R Horton (born August 12, 1951 in Chesterfield, South Carolina) is a convicted Felon who was the subject of a Massachusetts The American Civil Liberties Union ( ACLU) consists of two separate Non-profit organizations the ACLU Foundation a 501(c(3 organization which focuses In 1996, President Bill Clinton seized upon opponent Bob Dole's promise to take America back to a simpler time, promising in contrast to "build a bridge to the 21st century. William Jefferson "Bill" Clinton (born William Jefferson Blythe III, August 19 1946 served as the forty-second President of the United States Robert Joseph "Bob" Dole (born July 22 1923 is an attorney and retired United States Senator from Kansas from 1969–1996 serving part of that time " This painted Dole as a person who was somehow opposed to progress.

In the debate over abortion, self-titled pro-choice groups, by virtue of their name, defined their opponents as "anti-choice", while self-titled pro-life groups refer to their opponents as "pro-abortion" or "anti-life". An Overview See also Ethical aspects of abortion Pro-choice advocates emphasize their beliefs that having a child is a personal choice that affects a woman's body and Overview See also Ethical aspects of abortion Pro-life individuals generally believe that human life should be valued either from conception or Implantation

Managing language

If a politician or organization can use an apt phrase in relation to an issue, such as in interviews or news releases, the news media will often repeat it verbatim, without questioning the aptness of the phrase. This perpetuates both the message and whatever preconceptions might underlie it. Often, something innocuous sounding can stand in for something greater; a "culture of life" sounds like general goodwill to most people, but will evoke opposition to abortion for many pro-life advocates. The phrase "culture of life" is a term used in Moral theology. "States' rights" was used as code words for anti-civil rights legislation in the United States in the 1960s, 70s, and 80s.

Front groups

Many of the techniques used by PR firms are drawn from the institutions and practices of democracy itself. Persuasion, advocacy, and education are instruments through which individuals and organizations are entitled to express themselves in a free society, and many public relations practitioners are engaged in practices that are widely considered as beneficial, such as publicizing scientific research, promoting charities, raising awareness of public health concerns and other issues in civil society. Civil society is composed of the totality of voluntary civic and social organizations and institutions that form the basis of a functioning Society as opposed to the force-backed

One of the most controversial practices in public relations is the use of front groups—organizations that purport to serve a public cause while actually serving the interests of a client whose sponsorship may be obscured or concealed. A front organization is any entity set up by and controlled by another organization such as intelligence agencies, Organized crime groups banned organizations religious The creation of front groups is an example of what PR practitioners sometimes term the third party technique—the art of "putting your words in someone else's mouth. Third party technique is a marketing strategy commonly employed by Public Relations (PR firms that involves placing a premeditated message in the "mouth of the media " PR Watch, a non-profit organization that monitors PR activities it considers to be deceptive, has published numerous examples of this technique in practice. PR Watch is a quarterly Newsletter whose stated mission is to expose deceptive and misleading Public relations campaigns Critics of the public relations industry, such as PR Watch, have contended that Public Relations involves a "multi-billion dollar propaganda-for-hire industry" that "concoct[s] and spin[s] the news, organize[s] phoney 'grassroots' front groups, sp[ies] on citizens, and conspire[s] with lobbyists and politicians to thwart democracy. " [1].

Instances of the use of front groups as a PR technique have been documented in many industries. Coal mining corporations have created environmental groups that contend that increased CO2 emissions and global warming will contribute to plant growth and will be beneficial, trade groups for bars have created and funded citizens' groups to attack anti-alcohol groups, tobacco companies have created and funded citizens' groups to advocate for tort reform and to attack personal injury lawyers, while trial lawyers have created "consumer advocacy" front groups to oppose tort reform. Global warming is the increase in the average measured temperature of the Tort reform refers to the idea of changing the rules applicable to the Law of Tort. [2][3][4]

References

Notes

  1. ^ Levy, Stuart (2007) Public Relations and Integrated Communications, Lotus Press
  2. ^ Levy, Stuart (2007) Public Relations and Integrated Communications, Lotus Press
  3. ^ Levy, Stuart (2007) Public Relations and Integrated Communications, Lotus Press
  1. Scott M. Cutlip/ Allen H. Center/ Glen M. Broom, "Effective Public Relations," 7th Ed. , Prentice-Hall, Inc. A Simon and Schuster Company, Englewood Cliffs, N. J. 07632, 1994, Figure 10-1
  2. Center, Allen H. and Jackson, Patrick, "Public Relations Practices," 5th ed. , Prentice Hall, Upper Saddle, N. J. , 1995, pp. 14-15
  3. Crifasi, Sheila C. , "Everything's Coming Up Rosie," from Public Relations Tactics, September, 2000, Vol. 7, Issue 9, Public Relations Society of America, New York, 2000.
  4. Kelly, Kathleen S. , "Effective Fund Raising Management," Lawrence Erlbaum Associates, Mahwah, N. J. , 1998
  5. Wilcox, D. L. , Ault, P. H. , Agee, W. K. , & Cameron, G. , "Public Relations Strategies and Tactics," 7th ed. , Allyn & Bacon, Boston, MA, 2002
  6. Grunig, James E. and Hunt, Todd. Managing Public Relations. (Orlando, FL: Harcourt Brace Jovanovich, 1984), 6.


See also

Further reading

External links

About the industry
Watchdogs and critics

Dictionary

public relations

-noun

  1. Communication by a person or an organization with the purpose of creating a favorable public image; commonly referred to as PR.
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