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Online shopping is the process consumers go through to purchase products or services over the Internet. The Internet is a global system of interconnected Computer networks An online shop, eshop, e-store, internet shop, webshop, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or in a shopping mall. In Marketing, a product is anything that can be offered to a Market that might satisfy a want or need A service is the non-material equivalent of a good. A service provision is an economic activity that does not result in Ownership, and this is what differentiates Brick and mortar (B&M refers to a company which possesses a building for operations A shopping mall or shopping centre is a building or set of buildings that contain Retail units with interconnecting Walkways enabling visitors

The metaphor of an online catalog is also used, by analogy with mail order catalogs. Mail order is a term which describes the Buying of goods or services by Mail delivery All types of stores have retail web sites, including those that do and do not also have physical storefronts and paper catalogs.

Online shopping is a type of electronic commerce used for business-to-business (B2B) and business-to-consumer (B2C) transactions. Electronic commerce, commonly known as e-commerce' or eCommerce, consists of the buying and selling of products or services over electronic Business-to-business ( B2B) is a term commonly used to describe commerce transactions between businesses as opposed to those between businesses and other groups such as Business-to-consumer ( B2C, sometimes also called Business-to-Customer) describes activities of businesses serving end consumers with products and/or services

The term "Webshop" also refers to a place of business where web development, web hosting and other types of web related activities take place (Web refers to the World Wide Web and "shop" has a colloquial meaning used to describe the place where one's occupation is carried out).

Contents

History of Online Shopping

Since about 1990, online shopping has emerged into every corner of life, linking people to the culture of capitalism in frequent and daily ways. Culture (from the Latin cultura stemming from colere, meaning "to cultivate" generally refers to patterns of human activity and the symbolic [1]. It lets us buy what we want, when we want at our convenience , and helps us to imagine ourselves buying, owning, and having positive outcomes by the goods available out there on the web. [2]. Shopping has been a way of identifying oneself in today's culture by what we purchase and how we use our purchases. Online shopping has always been a middle to high class commodity since its first arrival on the internet in society. The Internet is a global system of interconnected Computer networks [3]. In 1990, Tim Berners-Lee created The World Wide Web Browser. Sir Timothy John Berners-Lee OM KBE FRS FREng FRSA (born 8 June 1955 is an English computer scientist who is credited [4]. A few years later in 1994 other advances took place such as Online Banking, After that, the next big development was the opening of an online pizza shop by Pizza Hut. [5]. In that same year Netscape introduced SSL encryption to enable encryption over the data transfered online which has become essential for online shopping. In 1995, Amazon started up with online shopping, then in 1996, eBay opened up for online shopping as well. [6]. The idea of online shipping pre-dates the World Wide Web for there were earlier experiments involving real-time transaction processing from a domestic television. The technology, based on Videotex, was first demonstrated by Michael Aldrich in 1979 who designed and installed systems in the UK, including the first Tesco pilot system in the 1980s. Videotex (or "interactive videotex" was one of the earliest implementations of an "end-user information system" Tesco plc is a British -based international grocery and general merchandising retail chain [7].

Target Audience

In general, shopping has always catered to middle class and upper class women. Shopping is the examining of Goods or services from Retailers with intent to purchase at that time Shopping is fragmented and pyramid-shaped. At the pinnacle are elegant boutiques for the affluent, a huge belt of inelegant but ruthlessly efficient “discounters” flog plenty at the pyramid’s precarious middle. According to the anaylsis of Susan D. Davis, at its base are the world’s workers and poor, on whose cheapened labor the rest of the pyramid depends for its incredible abundance. [8]. Shopping has evolved from single stores to large malls with different services such as offering delivery, attentive service and store credit and accepting return. A shopping mall or shopping centre is a building or set of buildings that contain Retail units with interconnecting Walkways enabling visitors [9]. These new additions to shopping have encouraged and targeted middle class women.

In recent years, online shopping has become popular; however, it still caters to the middle and upper class. In order to shop online, one must be able to have access to a computer and most of the time, own a credit card. A credit card is part of a system of Payments named after the small Plastic card issued to users of the system This technology separates social classes and their ability to shop. The shopping landscape not only helps distract us from the enormous social segregation by race and class that the most privileged Americans find completely natural, it helps to reproduce this segregation. [10]. Shopping has evolved with the growth of technology and that means an even larger separation between social classes and their means to shop. Social position strongly influences individual preferences and tastes in popular culture. According to research found in the Journal of Electronic Commerce, if we focus on the demographic characteristics of the in-home shopper, in general, the higher the level of education, income, and occupation of the head of the household, the more favourable the perception of non-store shopping. [11]. It should be remembered that an influential factor in consumer attitude towards non-store shopping is exposure to technology, since it has been demonstrated that increased exposure to technology increases the probability of developing favourable attitudes towards new shopping channels. [12].

Online shopping widened the target audience to men and women of the middle class. At first, main users of online shopping were young men with a high level of income and a university education. [13]. This profile is changing. For example, in USA in the early years of Internet there were very few women users, but by 2001 women were 52. 8% of the online population. [14]. Sociocultural pressure has made men generally more independent in their purchase decisions, while women place greater value on personal contact and social relations. [15]. In addition, male shoppers are more independent when deciding on purchasing products because unlike women, they don’t necessarily need to see or try on the product.

Trends and Predictability in Online Shopping

One third of people that shop online use a search engine to find what they are looking for and about one fourth of people find websites by word of mouth. [16]. Word of mouth as increased as a leading way that people find websites to shop from. When an online shopper has a good first experience with a certain website sixty percent of the time they will return to that website to buy more. [17].

Books are one of the things bought most online, however clothes, shoes and accessories are all very popular things to buy online. A Book is a set or collection of written printed illustrated or blank sheets made of Paper, Parchment, or other material usually fastened together Cosmetics, nutrition products and groceries are increasingly being purchased online. [18]. About one fourth of travelers are buying their plane tickets online because it is a quick and easy way to compare airline travel and make a purchase. Online shopping provides more freedom and control than shopping in a store. [19]. [20].

According to sociological perspective online shopping is arguably the most predictable way to shop. [21]. One knows exactly what website to go to, how much the product will cost, and how long it will take for the product to reach them. Online shopping has become extremely routine and predictable, which is one of it’s great appeals to the consumer.


Logistics

Consumers find a product of interest by visiting the website of the retailer directly, or do a search across many different vendors using a shopping search engine. On the Internet, a price comparison service (also known as shopping comparison or price engine) allows individuals to see lists of prices for specific products

Once a particular product has been found on the web site of the seller, most online retailers use shopping cart software to allow the consumer to accumulate multiple items and to adjust quantities, by analogy with filling a physical shopping cart or basket in a conventional store. Shopping cart software is software used in e-commerce to assist people making purchases online analogous to the American English term ' Shopping cart ' A "checkout" process follows (continuing the physical-store analogy) in which payment and delivery information is collected, if necessary. Some stores allow consumers to sign up for a permanent online account so that some or all of this information only needs to be entered once. The consumer often receives an e-mail confirmation once the transaction is complete. Less sophisticated stores may rely on consumers to phone or e-mail their orders (though credit card numbers are not accepted by e-mail, for security reasons).

Payment

Online shoppers commonly use credit card to make payments, however some systems enable users to create accounts and pay by alternative means, such as:

Some sites will not allow international credit cards and billing address and shipping address have to be in the same country in which site does its business. A cheque (spelled check in American English) is a Negotiable instrument instructing a Financial institution to pay a specific amount of Wire transfer is a method of transferring money from one entity to another A money order is a Payment order for a pre-specified amount of Money. PayPal is an E-commerce business allowing payments and Money transfers to be made through the Internet. Google Checkout is an online payment processing service provided by Google aimed at simplifying the process of paying for online purchases Moneybookers is an E-commerce business that allows payments and Money transfers to be made through the Internet. Reverse SMS billing or premium SMS service means that the user of the recipient Phone rather than the message sender is charged for the cost of the SMS message Scrip is any Substitute for Currency which is not Legal tender and is often a form of credit. Other sites allow customers from anywhere to send gifts anywhere. The financial part of a transaction might be processed in real time (for example, letting the consumer know their credit card was declined before they log off), or might be done later as part of the fulfillment process.

While credit cards are currently the most popular means of paying for online goods and services, alternative online payments will account for 26% of e-commerce volume by 2009 according to Celent. [22]

Product delivery

Once a payment has been accepted the goods or services can be delivered in the following ways.

Shopping cart systems

Online store design

Why does electronic shopping exist? For customers it is not only because of the high level of convenience, but also because of the broader selection; competitive pricing and greater access to information. [23][24]. For organizations it increases their customer value and the building of sustainable capabilities, next to the increased profits[25].

Online Store Builders

There are a number of [[online store][1]] options. Yahoo, Ebay and Amazon have store builders. [[WebStore by Amazon][2]] passes down the features from Amazon to the merchant's personalized store. [[Ebay][3]] integrates its store solution with sales on ebay.

Information Load

Designers of online shops should consider the effects of information load. Mehrabian and Russel (1974) introduced the concept of information rate (load) as the complex spatial and temporal arrangements of stimuli within a setting. [26] The notion of information load is directly related to concerns about whether consumers can be given too much information in virtual shopping environments. Compared with conventional retail shopping, computer shopping enriches the information environment of virtual shopping by providing additional product information, such as comparative products and services, as well as various alternatives and attributes of each alternative, etc. [27]

Two major sub-dimensions have been identified for information load: complexity and novelty. [28] Complexity refers to the number of different elements or features of a site, which can be the result of increased information diversity. Novelty involves the unexpected, suppressing, new, or unfamiliar aspects of the site. A research by Huang (2000) showed that the novelty dimension kept consumers exploring the shopping sites, whereas the complexity dimension has the potential to induce impulse purchases. [29]

Consumer expectations

The main idea of online shopping is not in having a good looking website that could be listed in a lot of search engines and it is not about the art behind the site. Shopping is the examining of Goods or services from Retailers with intent to purchase at that time A website (alternatively web site or Web site, a back-construction from the Proper noun World Wide Web) is a collection of Web pages [30] It also is not only just about disseminating information, because it is all about building relationships and making money. [31] Mostly, organizations try to adopt techniques of online shopping without understanding these techniques and/or without a sound business model. An organization (or organisation &mdash see spelling differences) is a social arrangement which pursues collective goals which controls its own performance and [32] Rather than supporting the organization’s culture and brand name, the website should satisfy consumer's expectations. [33] Many researchers notify that the uniqueness of the web has dissolved and the need for the design, which will be user centered, is very important. [34] Companies should always remember that there are certain things, such as understanding the customer’s wants and needs, living up to promises, never go out of style, because they give reason to come back. [35] And the reason will stay if consumers always get what they expect. McDonaldization theory can be used in terms of online shopping, because online shopping is becoming more and more popular and website that wants to gain more shoppers will use four major principles of McDonaldization: efficiency, calculability, predictability and control. McDonaldization (or McDonaldisation) is a term used by Sociologist George Ritzer in his book The McDonaldization of Society

Organizations, which want people to shop more online for them, should consume extensive amounts of time and money to define, design, develop, test, implement, and maintain website. A website (alternatively web site or Web site, a back-construction from the Proper noun World Wide Web) is a collection of Web pages [36] Also if company wants their website to be popular among online shoppers it should leave the user with a positive impression about the organization, so consumers can get an impression that the company cares about them. [37] The organization that wants to be acceptable in online shopping needs to remember, that it is easier to lose a customer then to gain one. [38] Lots of researchers state that even when site was a “top-rated”, it would go nowhere if the organization failed to live up to common etiquette, such as returning e-mails in a timely fashion, notifying customers of problems, being honest, and being good stewards of the customers’ data. [39] Organizations that want to keep their customers or gain new ones try to get rid of all mistakes and be more appealing to be more desirable for online shoppers. And this is why many designers of webshops considered research outcomes concerning consumer expectations. Research conducted by Elliot and Fowell (2000) revealed satisfactory and unsatisfactory customer experiences. [40]


Satisfactory:

Unsatisfactory (unsatisfactory experiences):

User interface

It is important to take the country and customers into account. For example, in Japan privacy is very important and emotional involvement is more important on a pension’s site then on a shopping site. [41] Next to that, there is a difference in experience: experienced users focus more on the variables that directly influence the task, while novice users are focusing more on understanding the information. [42]

There are several techniques for the inspection of the usability. The ones used in the research of Chen & Macredie (2005) are: Heuristic evaluation, cognitive walkthrough and the user testing. Every technique has its own (dis-)advantages and it is therefore important to check per situation which technique is appropriate. [43]

When the customers visited the online shop, a couple of factors determine whether they will return to the site. The most important factors are the ease of use and the presence of user-friendly features. [44]

Market share

E-commerce product sales totaled $146. 4 billion in the United States in 2006, representing about 6% of retail product sales in the country. The $18. 3 billion worth of clothes sold online represented about 10% of the domestic market. [45]

For developing countries and low-income households in developed countries, adoption of e-commerce in place of or in addition to conventional methods is limited by a lack of affordable Internet access.

Convenience

Online stores are usually available 24 hours a day, and many consumers have Internet access both at work and at home. A visit to a conventional retail store requires travel and must take place during business hours.

Searching or browsing an online catalog can be faster than browsing the aisles of a physical store. Consumers with dial-up Internet connections rather than broadband have much longer load times for content-rich web sites and have a considerably slower online shopping experience. Dial-up Internet Access is a form of Internet access via Telephone lines The user's computer or Router uses an attached Modem connected to a The term broadband can have different meanings in different contexts

Some consumers prefer interacting with people rather than computers (and vice versa), sometimes because they find computers hard to use. Not all online retailers have succeeded in making their sites easy to use or reliable.

In most cases, merchandise must be shipped to the consumer, introducing a significant delay and potentially uncertainty about whether or not the item was actually in stock at the time of purchase. Bricks-and-clicks stores offer the ability to buy online but pick up in a nearby store. Many stores give the consumer the delivery company's tracking number for their package when shipped, so they can check its status online and know exactly when it will arrive. For efficiency reasons, online stores generally do not ship products immediately upon receiving an order. Orders are only filled during warehouse operating hours, and there may be a delay of anywhere from a few minutes to a few days to a few weeks before in-stock items are actually packaged and shipped. Many retailers inform customers how long they can expect to wait before receiving a package, and whether or not they generally have a fulfillment backlog. A quick response time is sometimes an important factor in consumers' choice of merchant. A weakness of online shopping is that, even if a purchase can be made 24 hours a day, the customer must often be at home during normal business hours to accept the delivery. Delivery is the process of transporting Goods. Most goods are delivered through a transportation network. For many professionals this is can be difficult, and absence at the time of delivery can result in delays, or in some cases, return of the item to the retailer. Automated delivery booths, such as DHL's Packstation, have tried to address this problem. DHL (originally standing for Dalsey Hillblom and Lynn) is a Deutsche Post World Net company of Germany that provides international mail Packstation is the name of an automated booth for Package delivery and collection operated by DHL in cities across Germany.

In the event of a problem with the item - it is not what the consumer ordered, or it is not what they expected - consumers are concerned with the ease with which they can return an item for the correct one or for a refund. Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for a replacement or refund. Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos.com includes labels for free return shipping, and does not charge a restocking fee, even for returns which are not the result of merchant error. Zapposcom is an Electronic commerce company specializing in footwear and is currently based in Henderson Nevada, USA (Note: In the United Kingdom, Online shops are prohibited from charging a restocking fee if the consumer cancels their order in accordance with the Consumer Protection (Distance Selling) Act 2000. [46])

Information and reviews

Online stores must describe products for sale with text, photos, and multimedia files, whereas in a physical retail store, the actual product and the manufacturer's packaging will be available for direct inspection (which might involve a test drive, fitting, or other experimentation).

Some online stores provide or link to supplemental product information, such as instructions, safety procedures, demonstrations, or manufacturer specifications. Some provide background information, advice, or how-to guides designed to help consumers decide which product to buy.

Some stores even allow customers to comment or rate their items. There are also dedicated review sites that host user reviews for different products. A review site is a Website on which reviews can be posted about people businesses products or services

In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mail or phone calls to handle customer questions.

Price and selection

One advantage of shopping online is being able to quickly seek out deals for items or services with many different vendors (though some local search engines do exist to help consumers locate products for sale in nearby stores). Local search is the use of specialized Internet Search engines that allow users to submit geographically constrained searches against a structured database of local business Search engines and online price comparison services can be used to look up sellers of a particular product or service. On the Internet, a price comparison service (also known as shopping comparison or price engine) allows individuals to see lists of prices for specific products

Shoppers find a greater selection online in certain market segments (for example, computers and consumer electronics[47]) and in some cases lower prices. This is due to a relaxation of certain constraints, such as the size of a "brick-and-mortar" store, lower stocking costs (or none, if drop shipping is used), and lower staffing overhead. Drop shipping is a Supply chain management technique in which the retailer does not keep goods in stock but instead transfers Customer orders and shipment details

Shipping costs (if applicable) reduce the price advantage of online merchandise, though depending on the jurisdiction, a lack of sales tax may compensate for this. A sales tax is a Consumption tax charged at the Point of purchase for certain goods and services

Shipping a small number of items, especially from another country, is much more expensive than making the larger shipments bricks-and-mortar retailers order. Some retailers (especially those selling small, high-value items like electronics) offer free shipping on sufficiently large orders.

Fraud and security concerns

Given the lack of ability to inspect merchandise before purchase, consumers are at higher risk of fraud on the part of the merchant than in a physical store. In the broadest sense a fraud is a Deception made for personal gain or to damage another individual Merchants also risk fraudulent purchases using stolen credit cards or fraudulent repudiation of the online purchase. With a warehouse instead of a retail storefront, merchants face less risk from physical theft. In Criminal law, theft (also known as stealing or filching) is the illegal taking of another person's Property without that person's freely-given

Secure Sockets Layer (SSL) encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. Transport Layer Security ( TLS) and its predecessor Secure Sockets Layer ( SSL) are Cryptographic protocols that provide secure Identity theft is still a concern for consumers when hackers break into a merchant's web site and steal names, addresses and credit card numbers. Identity theft is a term used to refer to Fraud that involves stealing money or getting other benefits by pretending to be someone else A number of high-profile break-ins in the 2000s has prompted some U. S. states to require disclosure to consumers when this happens. Computer security has thus become a major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks. This article describes how security can be achieved through design and engineering A firewall is an integrated collection of security measures designed to prevent unauthorized electronic access to a networked computer system

Phishing is another danger, where consumers are fooled into thinking they are dealing with a reputable retailer, when they have actually been manipulated into feeding private information to a system operated by a malicious party. In the field of computer security phishing is the Criminally Fraudulent process of attempting to acquire sensitive information such as usernames Passwords On the other hand, dealing with an automated system instead of a population of store clerks reduces the risk of employees stealing consumer information, or dumpster diving of paper receipts. Dumpster diving is the practice of sifting through commercial or residential trash to find items that have been discarded by their owners but which may be useful to the Denial of service attacks are a minor risk for merchants, as are server and network outages.

Quality seals can be placed on the Shop webpage if it has undergone an independent assessment and meets all requirements of the company issuing the seal. The purpose of these seals is to increase the confidence of the online shoppers; the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to a certain extent.

A number of resources offer advice on how consumers can protect themselves when using online retailer services. [48] These include:

Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation. A few problems that shoppers potentially face include identity theft, faulty products, and the accumulation of spyware. Most large online corporations are inventing new ways to make fraud more difficult, however, the criminals are constantly responding to these developments with new ways to manipulate the system. Even though these efforts are making it easier to protect yourself online, it is a constant fight to maintain the lead. It is advisable to be aware of the most current technology and scams out there to fully protect yourself and your finances. [49].

One of the hardest areas to deal with in online shopping is the delivery of the products. Most companies offer shipping insurance in case the product is lost or damaged; however, if the buyer opts not to purchase insurance on their products, they are generally out of luck. Some shipping companies will offer refunds or compensation for the damage, but it is up to their digression if this will happen. It is important to realize that once the product leaves the hands of the seller, they have no responsibility (provided the product is what the buyer ordered and is in the specified condition). [50].


Privacy

Privacy of personal information is a significant issue for some consumers. Different legal jurisdictions have different laws concerning consumer privacy, and different levels of enforcement. Many consumers wish to avoid spam and telemarketing which could result from supplying contact information to an online merchant. Spamming is the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages Telemarketing is a method of Direct marketing in which a Salesperson solicits to prospective Customers to buy products or services, In response, many merchants promise not to use consumer information for these purposes, or provide a mechanism to opt-out of such contacts.

Brick-and-mortar stores also collect consumer information. Some ask for address and phone number at checkout, though consumers may refuse to provide it. Many larger stores use the address information encoded on consumers' credit cards (often without their knowledge) to add them to a catalog mailing list. This information is obviously not accessible to the merchant when paying in cash.

Product suitability

Category U. S. online sales (2006)[51]
Apparel, accessories and footwear $18. 3 billion
Computer hardware and software $17. 2 billion
Autos and auto parts $16. 7 billion
Home furnishings $10. 0 billion
Total products sales (excluding travel) $146. 4 billion
Travel $73. 5 billion[52]

Many successful purely virtual companies deal with digital products, (including information storage, retrieval, and modification), music, movies, office supplies, education, communication, software, photography, and financial transactions. Online shopping is the process consumers go through to purchase products or services over the Internet. Examples of this type of company include: Google, eBay and Paypal. Google Inc is an American public corporation, earning revenue from advertising related to its Internet search, e-mail, online eBay Inc is an American Internet company that manages eBaycom an Online auction and shopping Website in which people and businesses buy and PayPal is an E-commerce business allowing payments and Money transfers to be made through the Internet. Other successful marketers use Drop shipping or affiliate marketing techniques to facilitate transactions of tangible goods without maintaining real inventory. Drop shipping is a Supply chain management technique in which the retailer does not keep goods in stock but instead transfers Customer orders and shipment details Affiliate marketing is an Internet -based Marketing practice in which a business rewards one or more Affiliates for each visitor or customer brought about Examples include numerous sellers on eBay. eBay Inc is an American Internet company that manages eBaycom an Online auction and shopping Website in which people and businesses buy and

Some non-digital products have been more successful than others for online stores. Profitable items often have a high value-to-weight ratio, they may involve embarrassing purchases, they may typically go to people in remote locations, and they may have shut-ins as their typical purchasers. Items which can fit through a standard letterbox — such as music CDs, DVDs and books — are particularly suitable for a virtual marketer, and indeed Amazon.com, one of the few enduring dot-com companies, has historically concentrated on this field. Amazoncom Inc ( is an American electronic commerce ( E-commerce) company in Seattle Washington.

Products such as spare parts, both for consumer items like washing machines and for industrial equipment like centrifugal pumps, also seem good candidates for selling online. Retailers often need to order spare parts specially, since they typically do not stock them at consumer outlets -- in such cases, e-commerce solutions in spares do not compete with retail stores, only with other ordering systems. A factor for success in this niche can consist of providing customers with exact, reliable information about which part number their particular version of a product needs, for example by providing parts lists keyed by serial number.

Products less suitable for e-commerce include products that have a low value-to-weight ratio, products that have a smell, taste, or touch component, products that need trial fittings — most notably clothing — and products where colour integrity appears important. Nonetheless, Tesco.com has had success delivering groceries in the UK, albeit that many of its goods are of a generic quality, and clothing sold through the internet is big business in the U. Tesco plc is a British -based international grocery and general merchandising retail chain The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom, the UK or Britain,is a Sovereign state located S. Also, the recycling program Cheapcycle sells goods over the internet, but avoids the low value-to-weight ratio problem by creating different groups for various regions, so that shipping costs remain low.


Aggregation

High-volume websites, such as Yahoo!, Amazon.com and eBay, offer hosting services for online stores to small retailers. Amazoncom Inc ( is an American electronic commerce ( E-commerce) company in Seattle Washington. eBay Inc is an American Internet company that manages eBaycom an Online auction and shopping Website in which people and businesses buy and These stores are presented within an integrated navigation framework. Collections of online stores are sometimes known as virtual shopping malls or online marketplaces. Electronic commerce, commonly known as e-commerce' or eCommerce, consists of the buying and selling of products or services over electronic

Become.com is a product price comparison service and discovery shopping search engine with a mission to help shoppers make ideal buying decisions. Becomecom is a product Price comparison service and Discovery shopping Search engine with a mission to help shoppers make ideal buying decisions Dulance was a price engine that specialized in searching for hard-to-find products often sold by small independent online retailers (“The Long Tail”). Dulance was a Price engine that specialized in searching for hard-to-find products often sold by small independent online retailers (“ The Long Tail ”

See also

Notes

  1. ^ Davis, Susan G. Bricks-and-clicks is a Business model by which a company integrates both offline (''bricks'' and online (''clicks'' presences Electronic Business, commonly referred to as " eBusiness " or " e-Business " may be defined as the utilisation of information and communication Electronic commerce, commonly known as e-commerce' or eCommerce, consists of the buying and selling of products or services over electronic Open catalogue is Open content or Free content in the form of catalogues i Retail therapy is shopping with the primary purpose of improving the buyer's mood or disposition Online shopping rewards portals are a relatively new type of Loyalty program. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  2. ^ Davis, Susan G. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  3. ^ Palmer, Kimberly. (2007) News & World Report.
  4. ^ Palmer, Kimberly. (2007) News & World Report.
  5. ^ Palmer, Kimberly. (2007) News & World Report.
  6. ^ Palmer, Kimberly. (2007) News & World Report.
  7. ^ ‘Videotex takes Gateshead Teleshopping into the home’ ‘The Incorporated Engineer’ Journal of the IEEIE London September 1984, p. 6.
  8. ^ Davis, Susan G. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  9. ^ Davis, Susan G. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  10. ^ Davis, Susan G. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  11. ^ Bigne, Enrique. (2005) The Impact of Internet User Shopping Patterns and Demographics on Consumer Mobile Buying Behaviour. Journal of Electronic Commerce Research, VOL. 6, NO. 3.
  12. ^ Bigne, Enrique. (2005) The Impact of Internet User Shopping Patterns and Demographics on Consumer Mobile Buying Behaviour. Journal of Electronic Commerce Research, VOL. 6, NO. 3.
  13. ^ Bigne, Enrique. (2005) The Impact of Internet User Shopping Patterns and Demographics on Consumer Mobile Buying Behaviour. Journal of Electronic Commerce Research, VOL. 6, NO. 3.
  14. ^ Bigne, Enrique. (2005) The Impact of Internet User Shopping Patterns and Demographics on Consumer Mobile Buying Behaviour. Journal of Electronic Commerce Research, VOL. 6, NO. 3.
  15. ^ Bigne, Enrique. (2005) The Impact of Internet User Shopping Patterns and Demographics on Consumer Mobile Buying Behaviour. Journal of Electronic Commerce Research, VOL. 6, NO. 3.
  16. ^ Trends in Online Shopping a Global Nielsen Consumer Report. Online Shopping Takes Off. Retrieved April 14, 2008, from http://www.nielsen.com/solutions/GlobalOnlineShoppingReportReb08.pdf
  17. ^ Trends in Online Shopping a Global Nielsen Consumer Report. Online Shopping Takes Off. Retrieved April 14, 2008, from http://www.nielsen.com/solutions/GlobalOnlineShoppingReportReb08.pdf
  18. ^ Trends in Online Shopping a Global Nielsen Consumer Report. Online Shopping Takes Off. Retrieved April 14, 2008, from http://www.nielsen.com/solutions/GlobalOnlineShoppingReportReb08.pdf
  19. ^ Davis, Susan G. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  20. ^ Trends in Online Shopping a Global Nielsen Consumer Report. Online Shopping Takes Off. Retrieved April 14, 2008, from http://www.nielsen.com/solutions/GlobalOnlineShoppingReportReb08.pdf
  21. ^ Davis, Susan G. (2001) Culture Works the Political Economy of Culture. Minneapolis, London: University of Minnesota Press.
  22. ^ Celent Report: According to figures published by Celent. net 25 May 2006. Events 1085 - Alfonso VI of Castile takes Toledo Spain back from the Moors. Year 2006 ( MMVI) was a Common year starting on Sunday of the Gregorian calendar.
  23. ^ Jarvenpaa, S. L. , & Todd, P. A. (1997). Consumer reactions to electronic shopping on the world wide web. International Journal of Electronic Commerce, 1, 59–88.
  24. ^ Peterson, R. A. , Balasubramanian, S. , & Bronnenberg, B. J. (1997). Exploring the implications of the Internet for consumer marketing. Journal of the Academy of Marketing Science, 25, 329–346.
  25. ^ Stephen F. King en Juhn-Shiuan Liou, “A framework for internet channel evaluation”, International Journal of Information & Management 24 (2004), 473-488
  26. ^ Mehrabian, A. , & Russel J. A. (1974) An Approach to Environmental Psychology. Cambridge, MA: The MIT Press.
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  45. ^ 6%, 10%Online sales spike 19 percent
  46. ^ A guide for businesses on distance selling - oft698
  47. ^ Consumer Reports: Online Retailers Better Than Walk-In Stores for Electronics Shopping - Press Release
  48. ^ 10 Tips To Safe Online Shopping | Information and Web Site Links
  49. ^ Federal Trade Commission - Home
  50. ^ Federal Trade Commission - Home
  51. ^ Shop.org Research - The State of Retailing Online 2007 - Press Release May 14, 2007
  52. ^ $219. 9B - $146. 4B = $73. 5B; $146. 4B is from http://money.cnn.com/2007/05/14/news/economy/online_retailing/

References

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