Field Service Management (FSM), also known as Field Force Automation (FFA), is an attempt to optimize processes and information needed by companies who send technicians or staff "into the field" (or out of the office. ) It most commonly refers to companies who need to manage installs, service or repairs of systems or equipment. Industries include: Break and Fix, HVAC, Network Installations, Security Systems, Construction Contractors, Medical Equipment

Field Service Management involves a combination of some or all of the following: CRM applications, work order management, dispatch, wireless technology, and historical customer service data. Customer relationship management ( CRM) is a term applied to processes implemented by a company to handle its contact with its customers Field service software combines many of these functions into one unified solution. The software may also utilize databases containing details on customer premise equipment, access requirements, and parts inventory. Many Field Service Management solutions integrate with other software such as accounting programs like QuickBooks, MYOB, Pronto, Dispara, etc.

Field service management creates a mobile system that connects the field worker with the backend. In turn, this type of software improves field worker productivity, enhances customer service, automates paper processes, assists with regulatory compliance, reduces human error, inventory turnover etc.

Field Service Management Software is often referred to as:

• Service Management Software
• CMMS Computerized Maintenance Management System
• Work Order Software
• Service Order Software
• Scheduling or Dispatch Software
• Expanded CRM
• Mini ERP
• Workforce management

References

See also

• Computer-assisted dispatch
• CMMS
• Workforce management
• Strategic Service Management
• Service Management

External links

• Mobile Resource Management and Beyond
• Mobile resource management: One route to increased operator profits
• Field Service Dashboard Metrics

Computer-assisted dispatch (also called CAD is a method of dispatching Taxicabs Couriers field service technicians or Emergency services assisted by computer Computerized Maintenance Management System (CMMS is also known as Enterprise Asset Management. Workforce Management (WFM encompasses all the responsibilities for maintaining a productive and happy workforce Strategic Service Management (SSM Strategic Service Management SSM is a new customer commitment-centric business strategy that optimizes a company’s service business processes Service Management is integrated into Supply Chain Management as the joint between the actual sales and the customer

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