Dell On Call is a limited and fee-based service that covers certain computer issues as an extension to Dell's normal limited hardware warranties (Said warranties only cover pre-installed physical hardware, drivers and the Operating system, the most expensive components of the computer). The multinational technology company Dell Inc develops manufactures sells and supports Personal computers and other computer-related products It was started on November 15, 2005, by Dell as a replacement to Dell HelpDesk plans sold until that date.
Dell on Call is only for American and Canadian Home and Small Business customers, as large businesses tend to spend hundreds of thousands of dollars on in-house staff dedicated to taking care of the covered issues. Representatives are trained to do their best to please customers by not only resolving issues that customers have, but also giving lessons about what went wrong, how to find a solution to the issue and how to prevent it from happening again. There are several different levels of contracts and pricing schemes that suit people's needs differently.
Contents |
Plans supported by Dell On Call
- Single PoN (Point of Need) Contract: Entitles the Customer to a single incident.
- Yearly PoS (Point of Sale) Contract: Entitles the Customer to four incidents over the course of one year.
- 1 Year Upgrade: Adds three incidents for those who purchased the PoN contract or simply purchases four incidents outright.
- 30 Day Trial: Unlimited incident support for 30 days. Sold with new PCs only.
- 1-, 2- and 3-year HelpDesk plans: These were sold to businesses prior to Dell on Call's establishment. Theoretically the three-year contract may be supported until November 15, 2008, however, it is no longer possible to buy one of these plans.
- It is now possible to purchase a 13-month combination upon point of sale. 30 days unlimited plus a year of five incidents.
Dell On Call representatives are based within the United States, as well as Pasay City and Quezon City in the Philippines, Edmonton, Alberta, Ottawa, Ontario, Sault Ste. Marie, Ontario, and Mumbai,India, Chennai,India. The United States of America —commonly referred to as the The City of Pasay ( Filipino: Lungsod ng Pasay) is one of the cities and municipalities that make up Metro Manila in the Quezon City ( Filipino: Lungsod Quezon) is the former capital ( 1948 - 1976) and the most populous The Philippines ( Filipino: Pilipinas, officially known as the Republic of the Philippines (fil ''Republika ng Pilipinas'' RP Edmonton (ˈɛdmɨntɨn is the capital of the Canadian province of Alberta. Ottawa (ˈɒtəwə or sometimes /ˈɒtəwɑː/ is the Capital of Canada and the country's fourth largest municipality. Sault Ste Marie (nicknamed "the Sault" or "the Soo" is a City on the St Mumbai ( Marathi:,, IPA: formerly Bombay, is the capital of the Indian state of Maharashtra and the financial India, officially the Republic of India (भारत गणराज्य inc-Latn Bhārat Gaṇarājya; see also other Indian languages) is a country India, officially the Republic of India (भारत गणराज्य inc-Latn Bhārat Gaṇarājya; see also other Indian languages) is a country These locations are Dell-operated facilities in the Americas and are not outsource partners with the exception of the Dell On Call teams based in Sault Ste. Marie, and Mumbai. (Dell On Call operation in Sault Ste. Marie has been discontinued as of October 15, 2007)
The Dell On Call service is a supplement to the core helpdesk.
In-scope for Dell On Call
Due to a major scope of support change, Windows XP and all pre-installed applications are now in the scope of support for the Core tech support line
The scope of support for DOC still includes:
- Spyware and virus removal:
- Getting rid of annoying pop ups
- Improving the performance of the computer
- Activating parental control features
- Arranging Internet security to block pop ups
- Instructions and use of various Dell products Dell DJ
- Installation and setup of third party products such as digital cameras, mp3 players, printers, mice and keyboards
- Support for most Windows XP issues
- Windows XP and Windows Vista only
- Troubleshooting and setup for home networking
- Basic use of Microsoft Office and Adobe Acrobat Reader
- Basics of accessing the Internet and Email
- Basics of media player software such as Windows Media Player and Roxio Easy CD Creator
Out-of-scope for Dell On Call
- Hardware issues
- Enterprise networking
- Sales and business issues
- Computers not from Dell
- Operating Systems Older Than Windows XP
Sources
- Expanded Dell On Call services team trained to help consumers... PRdomain. Such content will be deleted Specific software is to be mentioned in this article only A computer virus is a Computer program that can copy itself and infect a computer without permission or knowledge of the user Pop-up ads or popups are a form of online advertising on the World Wide Web intended to attract Web traffic or capture email addresses Parental controls are options typically included in Digital television services computer and video games, or computer software The Dell Digital Jukebox or just Dell DJ was a brand name for a series of digital audio players sold by the Dell Computer corporation Windows XP is a family of 32-bit and 64-bit Operating systems produced by Microsoft for use on Personal computers including home and Windows XP is a family of 32-bit and 64-bit Operating systems produced by Microsoft for use on Personal computers including home and Windows Vista (ˈvɪstə is a line of Operating systems developed by Microsoft for use on Personal computers including home and business desktops Adobe Acrobat is a family of computer programs developed by Adobe Systems, designed to view create manipulate and manage files in Adobe's Portable Document The Internet is a global system of interconnected Computer networks Electronic mail, often abbreviated to e-mail, email, or originally eMail, is a Store-and-forward method of writing sending receiving Windows Media Player ( WMP) is a digital media player and media library application developed by Microsoft that is used for playing The multinational technology company Dell Inc develops manufactures sells and supports Personal computers and other computer-related products com
- Dell offers new consumer support Statesman. com
- Dell Introduces New Fee-Based Tech SupportTwice. com
- Expanded Dell On Call Services Team Trained to Help Consumers Get Most Out of Technology Experience Yahoo. com
- Dell on Call Contract Resource PDF
- Dell on Call Supported Product Overview
External links
Dapyx Software network: MP3 Explorer | Ebook Manager | Zenithic