The Citizen's Charter was a British political initiative launched by the then Prime Minister, John Major, on 22 July 1991. The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom, the UK or Britain,is a Sovereign state located This article is about the government position For other uses see Prime Minister (disambiguation. Sir John Major KG CH ACIB (born 29 March 1943 is a British Politician who was Prime Minister of the United Kingdom Events 1099 - First Crusade: Godfrey of Bouillon is elected the first Defender of the Holy Sepulchre of The Kingdom of Year 1991 ( MCMXCI) was a Common year starting on Tuesday (link will display full calendar of the Gregorian Calendar. It aimed to improve public services in the UK by:
- Making administration accountable and citizen friendly.
- Ensuring transparency and the right to information.
- Taking measures to cleanse and motivate civil service.
- Adopting a stakeholder approach.
Citizen charter can be regarded as a direct consequence of the emergence of Information and Communication Technology, economic liberalization and globalization.
One part of the initiative was the granting of "Charter Marks" to those public bodies meeting defined standards. The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom Public sector organisations
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